Membership Terms & Conditions

These terms apply to BoxHiit30 memberships, trials, prepaid programs and use of our Christchurch Central and Kaiapoi facilities. Nothing in these terms limits rights you may have under New Zealand law.

1. General

• Your membership is ongoing unless cancelled in writing with 30 days’ notice.
• Membership payments are deducted through Ezypay weekly or fortnightly, according to your agreement.
• A 48-hour cooling-off period applies after signup.
• You must keep a valid bank account or debit/credit card on file with Ezypay.
• Payment information is securely handled in accordance with Ezypay’s security and privacy standards.
• Failure to maintain a valid payment method may result in suspension of access until it is updated.

2. Billing and fees

• You are responsible for keeping your account and contact details current.
• Failed or late payments may incur a $5 failed-payment fee.
• Membership fees may change with at least 14 days’ notice by email.

3. Holds and freezes

• You may freeze your membership for up to eight weeks per calendar year.
• At least five days’ notice is required before the freeze starts.
• A $5 per week freeze fee applies.

4. Cancellation

• Cancellations require written notice by email to [email protected].
• Additional paperwork may be required. Your club will assist after receiving your email.
• No refunds are provided for access cards or tags.

5. Safety and conduct

• Members must complete a club induction before using the facilities.
• Access cards and mobile access are personal and must not be shared.
• A lost access card may incur a $15 replacement fee.
• Members under 16 must be supervised by a parent, guardian or authorised adult.

6. Liability

• Physical exercise carries inherent risks. You agree to follow coaching and safety instructions and participate within your capabilities.
• To the extent permitted by law, BoxHiit30 is not responsible for loss or injury arising from risks inherent in physical activity or from a member’s failure to follow instructions.
• BoxHiit30 is not responsible for lost or stolen personal items.
• Security cameras operate in our facilities. Unauthorised photography or recording is not permitted.

7. Privacy and data

• Personal information is handled in accordance with the New Zealand Privacy Act 2020.
• Information may be used to manage your membership, provide services, communicate with you and process billing.
• Ezypay handles payment processing under its own privacy and security policies.
• Read the full BoxHiit30 Privacy Policy.

8. Access and studio use

• Members must use their own access tag or authorised mobile access and check in for every visit.
• Sharing access with a non-member may result in suspension or termination.
• Outside staffed hours, you train at your own risk and must follow all access and safety requirements.

9. Missed payments and debt recovery

• If two or more payments are missed, access may be suspended until your account is brought up to date.
• Continued non-payment may result in referral to a debt-collection agency, with any lawful recovery costs added to the balance.

10. Marketing communications

• Where you have consented, BoxHiit30 may send occasional promotional emails, texts or calls.
• You may unsubscribe from marketing at any time. Service, booking and account messages may still be sent where necessary.

11. Membership transfers

• Memberships are non-transferable unless management approves a transfer in writing.
• In special circumstances, such as relocation, an approved transfer may incur a $99 fee.

12. Trial terms

• Trial participants must follow all standard club rules and safety requirements.
• Trial offers are available once per person unless otherwise approved.
• Trial participants are not eligible for membership freezes, and commenced trials are non-refundable unless required by law.

13. Photos, video and media use

• Photos or videos taken during sessions, events or in the studio may be used for promotional purposes where you have consented or where your signed agreement permits that use.
• This may include the BoxHiit30 website, social media and Meta advertising.
• You may opt out or withdraw consent for future use by emailing [email protected].

14. Injury and medical conditions

• You confirm that you are physically able to participate in the activity you undertake.
• Existing injuries, health conditions and relevant medication must be disclosed before participation.
• You must stop training and notify a coach if you feel unwell, dizzy, unusually short of breath or experience pain.
• We may require medical clearance before participation where reasonably necessary for safety.

15. Refund policy

• Prepaid programs, trials and packages are non-refundable once commenced, except where required under the Consumer Guarantees Act 1993 or other applicable law.

16. Member conduct

• Members must treat staff, contractors, visitors and other members with respect.
• Harassment, bullying, threatening conduct or material disruption may result in suspension or cancellation.

17. Age requirements

• The standard minimum membership age is 14.
• Anyone under 18 requires written consent from a parent or legal guardian.
• Members under 16 must be supervised. Members aged 16 or 17 may train unsupervised after completing the required induction and receiving club approval.

18. Changes to these terms

• BoxHiit30 may reasonably amend these terms from time to time.
• Material changes will be notified by email and published at boxhiit30.co.nz/terms.

19. Equipment use and damage

• Members must use equipment safely, correctly and only for its intended purpose.
• Damage caused by negligent, reckless or unauthorised use may result in a reasonable repair or replacement charge.

20. Wearable-device disclaimer

• Members use personal fitness devices and wearables at their own discretion.
• To the extent permitted by law, BoxHiit30 is not responsible for damage or malfunction arising from use of a personal wearable during training.

21. Suspension and bans

• BoxHiit30 may immediately suspend or cancel a membership in cases involving theft, harassment, violence, serious misconduct or dangerous behaviour.
• This power exists to protect members, staff and visitors. Any rights available under New Zealand law remain unaffected.

22. No-shows and late cancellations

• Trial participants and clients booked into private or scheduled sessions must provide at least six hours’ notice to cancel or reschedule.
• Repeated no-shows or late cancellations may result in loss of booking access or forfeiture of the affected trial or private session.

23. Ending a membership

• You may cancel an ongoing membership by providing 30 days’ written notice to [email protected].
• If a fixed-term membership is cancelled before the agreed end date, a fee equal to 50% of the remaining balance may apply in addition to the 30-day notice period, subject to applicable law and the signed agreement.
• BoxHiit30 may suspend or terminate a membership for unresolved missed payments, a serious breach of conduct or safety requirements, access misuse, equipment misuse or conduct that puts others at risk.
• Scheduled payments falling within the notice period will be processed as usual.
• Facility access ends on the final paid membership date.

24. Program guarantees

• A guarantee applies only where it is stated in writing for the specific program or offer purchased.
• You must satisfy all eligibility, attendance, nutrition, progress-check and other stated conditions for that guarantee.
• Any guarantee does not limit rights available under New Zealand consumer law.

25. Legacy 9Round memberships

• Memberships transferred from 9Round continue under their original signed terms except where those terms conflict with current BoxHiit30 terms and the BoxHiit30 term is equal to or more beneficial to the member.
• Contact us if you would like a copy of the terms applying to a legacy membership.